ISO400 Terms of Use

Draft for review, not legal advice. Fill in the parts in [square brackets] before publishing.

Last updated: [DATE]

These terms are an agreement between you and [FULL LEGAL NAME], a sole trader trading as ISO400 ("ISO400", "we", "us"), address [POSTAL ADDRESS], email hello@iso400.co.uk. They cover the ISO400 app, web app and website. By creating an account you agree to them. Please also read our Privacy Policy and Community Guidelines, which form part of these terms.

1. Who can use ISO400

• You must be 16 or older.
• You must give true information when you sign up and keep your password safe. You are responsible for what happens on your account.
• One person, one account. A Business account must be run by someone allowed to act for that business.

2. What ISO400 is

ISO400 is a community map of photo locations, with example photos, profiles, communities, photowalks and challenges. Places, photos and walks are added by users. We do not check every place, and we do not promise that a place is accurate, accessible, legal to enter or safe.

3. Your content and your copyright

• You keep the copyright in everything you upload. ISO400 does not own your photos.
• When you upload content, you give ISO400 a non-exclusive, worldwide, royalty-free licence to host, store, resize, display and share it inside ISO400 (app, web app and website), and to show it in ISO400's own promotion of the community (for example social media posts that credit you), for as long as it is on ISO400.
• The licence ends when you delete the content or your account, except for copies other users have already shared within the app, backups that are deleted on our normal schedule, and promotion already published.
• We will never sell your photos or license them to third parties.
• You confirm that you took the photos or have permission to upload them, and that people who can be clearly identified in them would not reasonably object.

4. Rules for places and content

You must not add or upload:

• private property, homes or gardens, or anywhere you would need to trespass to reach;
• places that are dangerous to visit (for example live railways, active building sites, unstable structures, cliff edges without a safe path), or tips that encourage risky or illegal access;
• anything illegal, including hate, harassment, threats, intimate images shared without consent, child sexual abuse material, terrorism content, fraud, or the sale of drugs or weapons;
• photos of people in private situations, or photos that single out or mock someone;
• someone else's photos or content without permission;
• spam, scams or undisclosed advertising.

The full rules are in our Community Guidelines.

5. Reporting and moderation

Anyone can report a place, photo, profile or entry using the Report button. Content that receives several reports is hidden automatically while we review it. We may remove content, limit features or suspend or close accounts that break these terms. Where reasonable, we will tell you why and you can ask us to look again by emailing hello@iso400.co.uk. We may report illegal content to the police or other authorities.

6. Photowalks and meeting people

• Photowalks are organised by community Leaders and Business accounts, not by ISO400. ISO400 only provides the tools to list them.
• You attend at your own risk. Check the route, weather and access yourself, follow local rules, respect private property and other people, and look after your own safety and belongings. Under-18s should attend with a parent or guardian's knowledge.
• Organisers are responsible for the walks they run, including any perks or discount codes offered by sponsors.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, or anything else the law does not allow us to limit.

7. Plans and prices

Prices include VAT where it applies. Features marked "coming soon" are not yet available and are not part of what you pay for until they launch. Paid plans are not yet on sale; this section applies once they are.

Only the founder of a community pays for Leader. Co-admins they appoint use Leader features under that subscription. Plan features (for example Plus features) apply only to the person who pays for them.

8. Subscriptions, renewal and cancellation

• Renewal. Monthly and yearly plans renew automatically at the end of each period at the price shown, until you cancel. For yearly plans we will remind you before renewal.
• Cancelling. You can cancel at any time. In the iOS app, cancel in your Apple ID subscriptions; on Android, in Google Play; on the web, in Profile → Support ISO400. Cancelling stops the next renewal; you keep your plan until the end of the period you paid for.
• Price changes. We will tell you at least 30 days before a price change affects you, and you can cancel before it does.
• Purchases through Apple or Google are also covered by their terms, and refunds for those purchases are handled by Apple or Google.

9. Your 14-day right to cancel (consumers)

If you are a consumer, you can cancel a new paid plan within 14 days of buying it without giving a reason.

Because plans are a digital service that starts straight away, when you buy you ask us to start immediately. If you cancel within the 14 days, we will refund what you paid minus a proportionate amount for the days you already had the plan. To cancel, email hello@iso400.co.uk or use the cancellation options above, and we will refund you within 14 days using the same payment method.

For a one-off custom badge, which is digital content supplied immediately, you will be asked to agree that you lose the 14-day right once the badge is applied to your profile.

Business plans and walk sponsorship are bought for business purposes, so the consumer right to cancel does not apply to them.

These rights are in addition to your other legal rights. If something you paid for does not work as described, you may be entitled to a repair, replacement or refund under the Consumer Rights Act 2015.

10. Business accounts and sponsors

Business accounts must describe their business, perks and discount codes honestly, honour the perks they offer, and follow advertising rules (CAP Code). ISO400 is not part of any deal between a business and a user.

11. Changes and availability

We are a small, growing service. Features may change, and the service may sometimes be unavailable. We will tell you about important changes to these terms in advance; if you do not agree, you can delete your account, and if you have a paid plan you can cancel and get a refund for any unused paid period.

12. Ending your account

You can delete your account at any time in Profile → Settings → Delete account. We may suspend or close accounts that seriously or repeatedly break these terms. If we close a paid account without a good reason, we will refund any unused paid period.

13. Our liability

We provide ISO400 with reasonable care and skill. We are not responsible for content posted by users, for what happens at places shown on the map or at photowalks, or for losses we could not reasonably foresee. If you use ISO400 for business, our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms affects your statutory rights as a consumer.

14. Complaints and law

Please contact us first at hello@iso400.co.uk; we will try to sort things out quickly. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.